Big relief for Play SugarHouse customers

By now, everyone knows they can legally gamble in the Garden State. But just because it’s legal, it doesn’t mean that it’s easy. In fact, many players and customers have had a hard time topping up their gaming accounts when using a debit or credit card.

And this is a surprise because credit cards are by far the most popular method when playing online. But now, customers at Play SugarHouse can let go of the lingering frustrations. Indeed, the operator has now implemented a seamless and hassle-free transaction option.

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Cause of the problem, the Banks

In all fairness, the banks’ intentions were good from the beginning. And the truth is, that the ban of gambling transactions when using a credit card was originally put in place to prevent fraud, but now it’s backfired. And so players need to go to extreme measures to fund their accounts, without seeing a “transaction declined” message. The truth is, not everyone is happy to pop by a 7eleven to get a PayNearMe voucher per example. Hence the ban on credit card cause a significant drop in players’ activity in online casinos.

Mattias Stetz, COO of Play SugarHouse explains. “At some point, the federal government shut down illegal gambling in the US. And as part of this, banks became very subjective to what transactions they would or wouldn’t approve.” And although online gambling is legal in NJ now, some financial institutions haven’t caught up to that yet.Big relief for Play SugarHouse customers

Solution in place

Now on to the good news. To solve this problem, Rush Street Interactive/ Play SugarHouse found a payment partner who could fix the problem for them. Indeed, Wyrz is a payment provider which allows online customers to make deposits with almost any credit cards. And therefore handing over the control to the user itself, which gives a more seamless user journey. So it’s good news for the players, the operators and also for the state tax too.